Privacy Policy

Effective Date: 19/2/26

Gray’s Decor (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us regarding our painting and decorating services.

We operate in Livingston, West Lothian and across Central Scotland.

1. Information We Collect

We may collect and process the following personal data:

• Name
• Email address
• Telephone number
• Property address (if provided for quotation purposes)
• Details about your enquiry or project
• Website usage data (via cookies and analytics tools)

We only collect information that is necessary to respond to enquiries, provide quotations, or deliver our services.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Schedule and manage painting and decorating projects
• Send invoices and project documentation
• Improve our website and services
• Comply with legal and accounting obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

Under UK GDPR regulations, we process personal data based on:

• Consent – when you submit a contact form or enquiry
• Contract – when you engage us to carry out services
• Legal obligation – for accounting and tax records
• Legitimate interest – to improve our services and website performance

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Your information may be stored securely in:

• Email systems
• Accounting software
• Secure cloud storage
• Website hosting platforms (such as Wix)

We retain personal data only for as long as necessary for business and legal purposes.

5. Cookies & Website Analytics

Our website may use cookies and tracking technologies to improve user experience and analyse website traffic.

This may include:

• Basic website functionality cookies
• Google Analytics (to understand visitor behaviour)
• Meta/Facebook Pixel (if running ads)

You can adjust your browser settings to refuse cookies if preferred.

6. Sharing of Information

We may share your data only when necessary with:

• Accountants (for invoicing and tax compliance)
• Software providers (such as email or website hosting services)
• Legal authorities if required by law

We do not share personal data for marketing resale purposes.

7. Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of these external websites.

9. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Gray’s Decor
Livingston, West Lothian, Scotland
Email: graysdecor@outlook.com
Phone: 07923145188

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

By using our website or submitting an enquiry, you consent to the terms outlined in this Privacy Policy.